Below are some important and useful contacts for the various City of Joburg entities. These can be used for logging faults.
💦 Joburg Water
🌐jwfaultlogging.jwater.co.za
📱Call Centre: 011 688 1699 / 086 0562874
📱SMS: 45201
📧 Email: customer@jwater.co.za or fault@jwater.co.za
X: @jhbwater
💡 City Power
🌐 citypower.mobi
App: My Citypower
📱Call Centre: 011 490 7484 or 0860 562 874
Escalation Hotline: 0800 003 156
X: @CityPowerJhb
Pikitup
📱Call Centre: 010 055 5990 / 011 375 5555
📱Illegal Dumping Hotline: 080 0873 343
📱Order replacement for damaged or stolen bin: 087 357 1068
📧 Email: info@pikitup.co.za
X: @CleanerJoburg
Operating Hours: Monday to Friday between 08h00 and 16h30
JMPD
📱011 375 5911
📱Illegal Dumping WhatsApp: 082 779 1361
🍃 City Parks
📱 011 375 5555 or 0860 562 874 option 0
📧 trees@jhbcityparks.com or joburgconnect@joburg.org.za
WhatsApp: 082 803 0748 with address and photo
X: @JoburgParksZoo
🛣 JRA
📱Call Centre: 0800 562 874 or 011 375 5555
📧 joburgconnect@joburg.org.za or hotline@jra.co.za
X: @myjra
Billing Queries
📱Call Centre: 0860 562 874 option 1
📧 Email: regionFrevenue@joburg.org.za
🏢 Thuso House Customer Service Centre: 61 Jorrison Street, Braamfontein